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Why buying from a department store can cost you more
Department stores way off target when it comes to musical instruments
An Editorial by Chris Brooks
 

With the popularity of an instrument like the guitar going absolutely gangbusters thanks to the Guitar Hero game and the youth of today embracing great guitar playing once again (RIP Grunge), it's no surprise that everyone is trying to get in on the act when it comes to the sales of acoustic and electric guitars, and other musical instruments for that matter.  With major department stores across the country now stocking products that closely resemble musical instruments, well-intentioned mums and dads are being fooled, and it's time for those of us that know what we're talking about to speak out, because we are seeing you get ripped off day after day and it pains us to be the first to tell you.

"..it's time for those of us that know what we're talking about to speak out, because we are seeing you get ripped off day after day"

Cheap is expensive.  Just ask the hundreds of people in the Hills district that have bought musical instrument replicas at stores like T***get, A*di, Toys Are ** and B*g W.  What might look just like a guitar, trumpet, or violin is in fact a poor imitation that causes problems for your child the minute they try to have the first lesson on their new "instrument".

The facts about department store "instruments":

  • Not designed, created, imported, sold or serviced by musicians
  • Lack of design standards that allow even basic things like playing in tune impossible
  • Playability that hinders and prevents any progress to your learning
  • Grossly inferior materials that make good tone a pipe dream
  • Uninformed sales staff with no qualification, experience or interest in selling musical instruments
  • No after-sales support, care tips, expert advice or repair service available

Our repair and service department sees these inferior instruments on a daily basis.  Customers know that something isn't quite right with the product they've purchased, but in most cases we can't repair the problems because they are too numerous and too inherent to the design of the instrument.

"BUT..." I hear Mrs Smith protest...

"My son is just a beginner.  He doesn't need a professional instrument".
FACT: He needs an instrument that meets even the most basic standards to ensure that his instrument is playable in tune.  If the frets on Johnny's guitar aren't even glued in the right spot, and the strings are an inch high off the fret board, that's not an instrument.  It's punishment!

"When he gets good I'll buy him a better one"
FACT: The sad fact is that without an instrument that is playable and made of decent materials, getting 'good' will be a whole lot harder and slower, if it happens at all.  We know this because we run the biggest music school in NSW.

"The guitars at T**get are only $80"
FACT: Guitars at a store like Maxx Music can cost as little as $69 with a bag, dvd, and a free lesson in our school. And they work!

"This music thing might be a fad"
FACT: With a decent start and some encouragement, an artistic pursuit like music might not be fad!  Did you worry about Playstation being a fad before you spend hundreds on it?

"I didn't want to get a high-pressure salesman trying to sell me a Fender or something"
FACT: Maxx Music specialises in friendly, honest service and we want you to have the right guitar, not the most expensive.  (By the way, Fender [the world's leading guitar company] make Squier electric guitars from a highly affordable $199)

I'm not here to restrict your choices as a consumer, but I am here to equip you with information that will save you doing things twice, and to tell you that the best person to ask about musical instruments is someone who knows them, loves them, and has been surrounded by them for many years!  Does the pimple-faced kit at Km*rt who's there for 4 hours a week meet the criteria?

"I am here to equip you with information that will save you doing things twice"

To be blunt - don't buy a turkey.  Talk to a musician and get the information, service and support you need to get started playing music.  You'll be glad you did!

Chris Brooks
Chris Brooks is a professional guitar player and recording artist, as well as the Sales Manager and guitar specialist at Maxx Music
This editorial represents the opinions of its writer and not necessarily those of his employer.

 
 
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